FAQ's

What does my pet need?

We will need to sight a C5 (Kennel Cough) Vaccination Certificate for dogs and a F3 Vaccination Certificate for our feline guests.

All Vaccinations (including boosters) must be done 14 days before boarding as per AVA guidelines.

Your vet will be able to supply you with a copy of these records.

If your pet has medication, own meals or requires additional care options, this will be discussed with reception in full detail prior to check in.

All Flea & Paralysis tick prevention MUST be up to date prior to check in.

Can I tour your facilities?

Tours of our resort are encouraged and welcomed during ALL opening hours. 

We have a full Open Door policy during ALL opening hours

What are your business hours?

Monday - Friday
8am - 11am 
3pm - 6pm

Saturday
8am - 10am
3pm - 5pm

Sunday
3pm - 5pm

Closed Public Holiday Weekends - Reception Only

Please call or email us if you have any questions regarding our hours.

My Pet is on Medication

We welcome you bringing your pet's medication. We see this as a necessity and this is administered FREE of charge. All medications are closely monitored to ensure that your pet receives the correct dosage and correct medication.

Can my pets share a suites?

NO we do not share suites with guests that are NOT from the same family.
Yes, family pets can share suites.
We will try to cater to all types of requests, so let us know what you would like during your pet’s vacation and we will try to accommodate your wishes wherever possible

My dog is not dog-friendly; can you still accommodate them?

Yes, as we DO NOT multi-house or multi-exercise guests (unless from the same Family).  

Do you accept un-desexed pets or pets in season?

Yes as we DO NOT multi-house guests (unless from the same Family).  

What happens if my pet gets sick while staying at the Resort?

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. 

If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will have to make a decision based on the welfare and best interest of the pet.
Should your pet require veterinary treatment, they will be taken to the resort’s local vet for which a fee will be charged for transport and time spent at the vet ($40.00 transport, $30.00 labour per hour, $15.00 van sterilisation).

Please note after hours or public holidays incur additional charges ($80.00 transport, $60.00 labour per hour, $30.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

Exercise Time

Eleven play yards offers our guests ample opportunity for outdoor exercise.
Our team ensures that all guests get a minimum of four exercise sessions throughout the day.
During these sessions, the pets are rotated among different yards to provide them with varied stimulation.

Additional Services

We are not just a boarding kennel - we are a Resort for your pets.

Yes we are under renovation but continue to give full 5 star service to our guests.

We offer so many extras including;

* Full A'la Carte Room Service Menu 
* Pucci Day Spa for grooming
* One on One Playtime with a human companion
*  Farm Walks
* Pet Postcards
and we can also arrange the pet shuttle for all your transport needs.

We also have new amenities in the works including Luxury Suites, Doggy Day Care - Large and Small, Renovated Play areas, Coffee Bar while you wait, off leash exercise area plus more