FAQ's
What does my pet need? | We will need to sight a C5 (Kennel Cough) Vaccination Certificate for dogs and a F3 Vaccination Certificate for our feline guests. All Vaccinations (including boosters) must be done 14 days before boarding as per AVA guidelines. Your vet will be able to supply you with a copy of these records. If your pet has medication, own meals or requires additional care options, this will be discussed with reception in full detail prior to check in. All Flea & Paralysis tick prevention MUST be up to date prior to check in. |
Can I tour your facilities? | Tours of our resort are encouraged and welcomed during ALL opening hours. We have a full Open Door policy during ALL opening hours |
What are your business hours? | Monday - Friday Saturday Sunday Closed Public Holiday Long Weekends - Reception Only As we move into the cooler winter months, we would like to advise clients of some upcoming changes to our operating hours and services effective 6/7/26. Saturday Reception HoursEffective from Saturday 4 July 2026, our Saturday reception hours will be: š¾ 8:00am ā 10:00am only There will no longer be an afternoon reception opening on Saturdays. Doggy DaycareDue to reduced demand during winter, Doggy Daycare will now operate on: š¾ Wednesdays and Thursdays only Doggy Day BoardingFor clients still requiring care for their dogs during the week, we will be offering Doggy Day Boarding Monday to Friday. Doggy Day Boarding is ideal for dogs whose owners are at work, attending appointments, travelling for the day, or simply looking for some extra care and attention for their pet. Dogs enjoy comfortable accommodation, regular outdoor exercise, toileting breaks, staff interaction and plenty of individual attention throughout the day. These changes are being introduced for the winter period and will be reviewed as we move into the warmer months. Our weekday and Sunday reception hours remain unchanged. We appreciate your understanding and continued support as we continue to adapt our services to best meet the needs of our clients and their pets. If you have any questions regarding these changes or would like to make a booking, please contact our team. Please call or email us if you have any questions regarding our hours. |
My Pet is on Medication | We welcome you bringing your pet's medication. We see this as a necessity and this is administered FREE of charge. All medications are closely monitored to ensure that your pet receives the correct dosage and correct medication. |
Can my pets share a suites? | NO we do not share suites with guests that are NOT from the same family. |
My dog is not dog-friendly; can you still accommodate them? | Yes, as we DO NOT multi-house or multi-exercise guests (unless from the same Family). |
Do you accept un-desexed pets or pets in season? | Yes as we DO NOT multi-house guests (unless from the same Family). |
What happens if my pet gets sick while staying at the Resort? | In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will have to make a decision based on the welfare and best interest of the pet. Please note after hours or public holidays incur additional charges ($80.00 transport, $60.00 labour per hour, $30.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply. Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice. |
Exercise Time | Eleven play yards offers our guests ample opportunity for outdoor exercise. |
Additional Services | We are not just a boarding kennel - we are a Resort for your pets. Yes we are under renovation but continue to give full 5 star service to our guests. We offer so many extras including; * Full A'la Carte Room Service Menu |